We want you to be satisfied with your purchase! If for any reason you’re not, we offer an easy return and exchange process.
Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products should be unused, unwashed, and in their original packaging (with tags attached if applicable).
- We cannot accept returns on items that have been washed, used, or have any odors such as perfume or smoke.
Process for Returns
- Contact us at ClothandBottleCo@gmail.com to initiate a return. Please include your order number and a brief reason for the return.
- The customer is responsible for return shipping costs.
- Once we receive and inspect the returned items, we will process your refund within 5-7 business days.
Exchanges
- All items are inspected for quality before packaged for shipping.
- Exchanges can be requested but the customer will be responsible for shipping both ways. To start an exchange, please contact us within 7 days of delivery.
Product Quality Assurance
At Cloth & Bottle Co., we take great pride in the quality of our products. Each item is carefully inspected before shipping to ensure it meets our high standards. We value our customers and our brand, which is why we will never knowingly distribute defective items.
If you believe you have received a defective product, please contact us at ClothandBottleCo@gmail.com within 7 days of receiving your order, and we will work with you to resolve the issue promptly.
Non-Returnable Items
Due to the personal nature of cloth diapers, we do not accept returns on:
- Custom items
- Clearance or final sale products
Cancellations and Order Changes
- Orders may be canceled or changed within 24 hours of placing, provided the order has not yet shipped. Please contact us as soon as possible if you need to cancel or modify an order.
Shipping Issues
At Cloth & Bottle Co., we strive to ensure your orders arrive safely and promptly. However, please note the following:
- We are not responsible for items damaged during transit.
- We are not responsible for items marked as delivered by the carrier but reported as missing.
In the rare event that an order becomes lost in transit, please allow up to 14 days before reaching out to us at ClothandBottleCo@gmail.com.
We will do our best to assist in tracking the package, filing a claim with the carrier, and resolving the issue to the best of our ability. Each situation is unique, and we will approach every case with care and attention to find the most appropriate solution.
Thank you for your understanding and support!